Open Accounting Software free. No card until you pick a plan

To Legal Center

Service Level Agreement (SLA)

Counsel has not reviewed this draft. It is not the contract.

Last updated: February 06, 2026

This SLA applies to Scott Apps SaaS services (Accounting Software).

Uptime Guarantee

We guarantee 99.9% monthly uptime, excluding scheduled maintenance (announced 48 hrs in advance, max 4 hrs/month).

Response Times

Support is a ticket at /support. We reply by email. The uptime credit below is the remedy for the 99.9% number. We do not promise a one-hour on-call. Help articles that repeat 99.9% are subordinate to this page.

Remedies

If uptime 99.9%, credit 10% of monthly fee; 99% - 25%. Request via support within 30 days.

Exclusions

User errors, force majeure, third-party issues (e.g., Stripe downtime).

Contact

jfeliciano@scottapplications.com

Suggested Documents in Legal

Visit Legal Center