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Service Level Agreement (SLA)
Last updated: February 06, 2026
This SLA applies to Scott Apps SaaS services (invoicing software).
Uptime Guarantee
We guarantee 99.9% monthly uptime, excluding scheduled maintenance (announced 48 hrs in advance, max 4 hrs/month).
Response Times
Support: Critical issues (outages) - 1 hr response, 4 hr resolution. Standard - 24 hr response.
Remedies
If uptime 99.9%, credit 10% of monthly fee; 99% - 25%. Request via support within 30 days.
Exclusions
User errors, force majeure, third-party issues (e.g., Stripe downtime).
Contact
jfeliciano@scottapplications.com