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Data Retention Policy

Last updated: September 25, 2026

These clocks start the day the account closes. While the account is open and the plan is paid, we do not delete the books. Download your books before the year ends. Your IRS record-keeping stays your duty. A backup can still hold a deleted file until the next backup cycle.

Books and the company record

Books, clients, invoices, and the company file are kept for 1 year after the account closes, then deleted. That includes journal entries, the chart of accounts, reconciliations, fixed assets, imported statement files, W-9 fields, and the business profile.

People who help

An employee row and its grants stay until the owner removes that person, and no longer than the company file itself. The invite token is stored as a hash and expires 72 hours after it is sent. After the person sets a password, or when we clear the hash, the link no longer works.

Receipt photos and extractor drafts

A receipt photo and the extractor draft are kept for 30 days, or sooner if you never save the bill. Saving the bill keeps it with the books.

Support mail

Support mail is kept for 1 year. A ticket keeps the name, email, product, and message so we can reply.

Sign-in logs

Sign-in logs are kept for 90 days. A remembered sign-in lasts 30 days. The company-choice cookie lasts 30 days. Closing the browser ends a session that was not remembered.

Deletion requests

Email contact@scottapps.com or open a ticket at /support. Support is email only, Monday through Friday, 7am to 7pm Central. Scott Applications LLC, 212 Dallas St, Waco, TX 76704.

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